At The Vita Seeds, your trust matters to us. We are committed to delivering high-quality, seed-based nutrition and a smooth, reliable customer experience. If something doesn’t meet your expectations, we want to hear from you and make it right.
How to Submit a Complaint:
If you have a concern regarding your order, product quality, delivery, or overall experience, please contact our customer support team with the following details:
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Your order number
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A brief description of the issue
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Supporting photos or documentation, if applicable
This helps us review your concern quickly and accurately.
Review & Response Process:
All complaints are reviewed carefully by our team. We aim to acknowledge your message within 1–2 business days and provide a resolution as promptly as possible. If additional investigation is required, we will keep you informed throughout the process.
Resolution Options:
Depending on the nature of the complaint, we may offer:
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A replacement product
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A refund or partial refund
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Store credit or another fair solution
Our goal is always to resolve concerns in a way that is reasonable, transparent, and respectful to all parties.
Limitations:
Complaints must be submitted within a reasonable timeframe after delivery. Issues caused by misuse, improper storage, or circumstances outside our control may not qualify for replacement or refund.
Policy Updates:
We reserve the right to update or modify this Complaints Policy at any time to reflect changes in our operations or legal requirements. Continued use of our website constitutes acceptance of the current policy.
Your satisfaction is important to us. Thank you for choosing The Vita Seeds and for giving us the opportunity to improve when needed.
